BBB files indicate this business has a pattern of complaints concerning delivery and customer service issues. Consumers maintain they purchase a watch to be shipped or they return a watch for r…. Consumers maintain they purchase a watch to be shipped or they return a watch for repairs via the manufactures warranty. Reasons for BBB Rating. BBB Business Profiles Kobold Watch Company not be reproduced for sales or promotional New York And Company Cocktail Dresses. BBB Business Profiles are provided solely to assist you in exercising your own best judgment.

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Pattern of Complaint : On September 28, BBB corresponded with Kobold Watch Company regarding a pattern of Kobold Watch Company BBB files indicate this business has a pattern of complaints concerning delivery and customer service issues. Additional Complaint Information. Customer Complaint: On September 28, BBB corresponded with Kobold Watch Company regarding a pattern of complaints: BBB files indicate this business has a pattern of complaints concerning delivery and customer service issues.

Need to file a complaint? BBB is here to help. Kobold Watch Company a Complaint. Customer Complaints Summary. Sort By. Status: Unanswered. It has never worked and they currently have it again and have had it several months and will not communicate with me about what is going on. Buyers beware. This company is a scam. Complaint Type: Delivery Issues. I ordered two watches from Kobold during the time frame and to date, they have never been delivered.

I have seen him since post on his website why he decided to take everyone's money rather than ask them if they wanted a watch or to donate to a fake charity in Nepal. I cannot believe to this day he can just advertise a watch company that allows people to give him money which it seems he simply steals? He takes payment for services he does not provide and uses insults to explain delays. I have requested he return my watch after six months of no action, and he has refused. I sent my watch to Kobold for a default repair in around September Then it was pushed back to Juneagain, due to backlog.

They provided me an address and I shipped them my watch. He told me I mailed the watch to Kobold Watch Company wrong address. Since then, near three months now, nobody at the company can tell me if they have my watch or are making the requested repair. I purchased a very expensive watch from this company. It was defective. The company asked me to send it in for repair. This watch is under warranty and the owner will not fix it.

Please help!!! I ordered a watch from Kobold Feb. I have talked to Michael Kobold and was told that the custom pieces that needed to be made were incorrect and had to be remade but that was July On July 18, Kobold customer service Hanna emailed me that the watch had been Greenscapes Landscape Company and needed a new case and that those were on order.

A few months from today, it will be two years time since I sent in my watch for service. As with many other complaints here, I sent my watch in around December No one even notified me of receipt of the watch until I repeatedly called, at which point they finally did acknowledge receipt.

I was told watch would be ready in the spring due to backlog. Then it was pushed back to June, again, due to backlog. Michael Kobold personally called me and told me that his US operation staff were essentially "selling watches out the back door" and he had to shut down and re-organize, and that he would have my watch repaired and returned by August this would be 8 months in their possession.

Come August, no watch, no communication, no response. As well, I asked no less than 3 times for confirmation- to include photo proof- that my watch was in his possession.

Each time, the reply would pointedly avoid this question. As of this month Dec Expand Complaint Details. I received a replacement watch from this company, and had an issue with Excel Company Chennai stopping within 3 months.

I returned the watch for repair. Since then I have been dodged and lied to by the numerous employees they have had in and out of customer service, and also the owner Michael Kobold. It has now been 18 months, with no one replying to emails. The phone numbers listed are either out of order or not answered.

Delivery Issues. Problem with a Product or Service.

Kobold Watch - Watches - 1817 Parkway View Dr, Pittsburgh ...

Nov 18, 2010 · I'm a freaky watch geek. I own 20 watches, I can't go by a jewelry counter without drooling over the Tags, the Invictas, the Movados, and the Stuhrlings. A watch company right here in Pittsburgh is The Kobold Watch Company run by Michael Kobold, a young, 30 something watch maker who is making headlines with his watches.1.5/5(8)…